An email from us never arrived

The emails Batchnook sends are for you, the maker — your sign-in code, and, if you switch it on, the weekly “Your week” recap. Batchnook keeps your own numbers; it never emails your customers or buyers for you.

Waiting on a sign-in code? That one has its own page — see “Didn’t get your sign-in code?” — but the first two checks are the same everywhere: look in your spam or junk folder, and confirm the address is the one your account is under.

The weekly recap is a short summary of your week. If it stops showing up, open Settings ▸ Notifications and check the weekly digest is on. Anyone on the business can switch it off from the unsubscribe link in that email — and some company mail systems follow links automatically — so if it went quiet, turn it back on there.

Checked your spam and the address and still nothing? Reach out to support with the address you expected it at, and we can check whether the message bounced on the way.