Help center
Short, plain answers — the same help that ships inside Batchnook. No sign-in needed to read them.
Getting started with Batchnook
What Batchnook does, and the fastest way to get your first product costed.
Starting from a starter pack
An optional running start: seeded materials and a costed product for your craft, all editable.
Import from your old tool
Bring a spreadsheet across with a dry-run first, opening costs intact, and a 24-hour undo.
Getting clean receipt scans
How to photograph a supply receipt so the lines read cleanly the first time.
Checking the lines a scan read
A scan lands in a queue, never straight in your books. Check every line, then accept.
Working offline
Batchnook needs a connection to record anything — there is no offline queue, by design.
Materials, on hand, and average cost
What a material is, what on hand means, and how average cost is worked out.
Units and conversions
Buy in pounds, use in grams: how Batchnook converts inside a unit family.
Costing a product: the recipe and the unit cost
How a recipe becomes a unit cost, including batch yield and packaging.
Logging a batch
Logging a run takes materials down and puts finished units on your shelf.
Setting a price, and the margin you keep
Margin is not markup. Setting a price, reading what you keep, and target prices.
Marketplace fee presets
Tell Batchnook what each marketplace takes, so it shows what you actually keep.
Reading the margin colors
What the green, amber and red margins mean, and what they do not mean.
Recording an order
Recording a sale: units off the shelf, cost frozen, and what you kept booked.
Selling at a fair or a market
The one-thumb quick-sale screen for a stall, and how card payments work there.
Opening your shop
Your public shop page: listings, the publish checklist, and orders arriving beside your own.
How the money reaches you
Stripe, payouts, and the two deductions between a buyer’s card and your bank.
Reports for you and your accountant
Period COGS, inventory value and a simple profit-and-loss, as PDF or CSV.
Fixing a mistake with a correction
Nothing is edited away. Add a correction and the original entry stays on the record.
Low-stock reminders
Set a restock line on a material and get flagged on Home when you cross it.
Plans and billing
What the Free, Bench and Studio plans include, and what the scan meter counts.
Didn’t get your sign-in code?
The 6-digit code, why it may not arrive, and what to do next.
An email from us never arrived
What Batchnook actually sends, to you and to your buyers, and where a missing one goes.
Export your data, or delete your account
Take a full copy of everything, free and forever — and what deleting your account does.
What that message means
The messages you’re most likely to see in Batchnook, and what each one is telling you.
Know the real margin on everything you make
Snap the receipt. Watch every product’s real margin update.