A buyer asked to cancel
What to do when a buyer asks to cancel an order.
When a buyer asks to cancel, you’ll see it on Today and on the order. If they haven’t paid yet, choose Cancel order, or Keep it open if you’re going ahead, and we’ll let the buyer know. If they’ve already paid, refund the order instead.
Do this in Batchnook, free to start
Snap the receipt. Watch every product’s real margin update.