How the money reaches you

Card payments taken through Batchnook — from your shop or from a booth code — run on Stripe, into a Stripe account that is yours. You set it up once under Payments: Batchnook hands you over to Stripe to answer their questions and hands you back when they are done.

Stripe holds the balance and pays it out to your bank on its own schedule. The Payouts screen here is a window onto that account so you can see what has landed without leaving the app; the schedule and the bank details live with Stripe.

A Batchnook platform fee comes out of each order Batchnook processes for you, at the rate your plan sets, taken through Stripe before the money settles. Stripe charges its own processing fee separately, under your agreement with Stripe — two different deductions, and the app never calls one by the other's name.

Refunds go back out on the rail the payment came in on. Batchnook returns its platform fee in proportion to what you refunded, and shows you the arithmetic before you confirm. Stripe does not return its processing fee, so a refunded order still leaves you down by that much. If your Stripe balance will not cover a refund, it waits until it does and the app names the shortfall.

If a buyer disputes a charge, you see it here with its deadline and you file your evidence on Stripe's own form inside the app. The disputed amount and any network fees are yours, and they settle through your Stripe account. Batchnook shows you the dispute and carries what you send; it does not decide the outcome.